Service and Support at Invar Systems, It’s more than you think…

As we have grown as a software and solutions provider, we have emphasized the Invar Warehouse System (IWS) software product that is:

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- Integrated Warehouse Management/Warehouse Control system to provide single, integrated management and control of overall solution.
- Feature rich and configurable to provide a wide range of functions and applications.
- User Friendly.
- Implemented with Agile methodologies to provide predictable delivery and performance.
- Future proofed using the latest technologies.
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We have also emphasized system design and project implementation skills and experience that provide:

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- Data driven solutions through data analysis and simulation along with a collaborative design process.
- Strong applications and integration knowledge and experience across a range of technologies including newest AMR and advanced robotics.
- Understanding of system logic, combined with IWS implementation, to deliver key functionality.
- Extensive project implementation skills including project management, project engineering, and site management.
- Critical site integration management expertise to manage the process of bringing a range of products and technologies and operations requirements to realization as a single integrated solution.
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While this is all critical in developing and implementing a solution, it still leaves a few questions:

1. How do we bring the operating staff up to speed so they can understand the system design and operate the system to achieve the intended goals?
2. How do we keep the system achieving the intended goals through its lifetime?
3. How do we adapt the solution to meet a rapidly changing business environment?

Invar Systems answers these questions through a comprehensive support strategy.

Key elements of this strategy include:
- Pre-acceptance and Hypercare support that includes training for the equipment and system but also operations support to work with the operating staff across shifts so they understand how to operate the system to meet critical goals.
- On-going operations support with periodic reviews to evaluate performance and review on-going business and performance changes.
- Centralized technical support and troubleshooting for software support, operations support, and first line supplier equipment support.
- Maintenance support to include full time on-site maintenance and troubleshooting if applicable and/or periodic on-site updates and review and training refresher.
- Spare parts management and evaluation.
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It is through these three key elements,
- Invar Warehouse System(IWS) Integrated Warehouse Management/Warehouse Control System.
- Strong Project Implementation services including system design and analysis, applications, project management and engineering, site management, and site integration management.
- Comprehensive support including operations support before and after system startup, central technical support, and site maintenance and spare parts management as needed, that an integrated solution is conceived and implemented and made to perform.
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So take control of your operations with an integrated solution from Invar. Contact us today!

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